Book.ly — AI Booking Agent
85% of Bookings Completed Autonomously
The Challenge
Appointment-based businesses lose bookings outside staffed hours and to abandoned multi-step forms. Voice and DIY tools cannot enforce buffer times or staff constraints.
Our Approach
Book.ly parses booking intents, checks real-time availability across Google Calendar / Outlook / POS, applies buffer and service-duration rules, and confirms the slot in the same chat turn.
The Execution
Delivered across Ongoing with the following technology stack:
How we worked
Discovery
Deep-dive into existing systems, constraints, and stakeholder interviews.
Architecture
Design the system blueprint, data models, and integration points.
Prototype
Ship a working slice end-to-end to validate assumptions.
Build
Full development with weekly demos and continuous integration.
Deploy
Production rollout with monitoring, rollback plans, and training.
Scale
Performance tuning, documentation, and knowledge transfer.
The Results
- 85% of bookings completed without human intervention
- 24/7 availability across salons, studios, healthcare, arenas
- 30+ service categories supported out of the box
Architecture Overview
The Future
We are actively shipping new capabilities, onboarding early partners, and expanding the platform. The roadmap is public — if this intersects with what you are building, we would love to talk.
Want to see Book.ly — AI Booking Agent in action?
Watch the live demo